Tag Archives: can’t

fix new iphone can’t sync with outlook.com issue

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It seems Microsoft is encourage people to use the app outlook. The app is good, but I still need to sync the contact between my iphone and outlook to get my contacts number.
Spent some time to check this issue, here is the fix:


    Login to outlook.live.com
    In the browser, click on Settings icon (gear at top right) ; scroll down the Quick Settings panel and click on 'View all Outlook settings'
    In the pop-up window, select 'General'; 'Mobile Devices'
    Select the iPhone, note if you have more than one iPhone (e.g. an older device), select the 'Edit' icon (pencil) to check the details including the version, 'OK' to exit details
    Click on the 'Delete' icon (bin) to remove the device
    Power off the iPhone
    Power on the iPhone - device should attempt to re-register with Microsoft
    Open the iPhone Mail app and look for email with subject: "ACTION REQUIRED TO SYNC EMAIL" (note, this email won't appear in the online version of Outlook, only in the iPhone Mail app)
    Scroll down the message and click on: "Continue using this email app".

Can’t create tasks in Synology Active Backup for business

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My Synology NAS DS1813+ is running for about 6 years, all good. I used the package “Active backup for business” to backup my AWS server data. Just config rsync and then all good to go.

The backup job was running fine for the past a few years. But I noticed that the task stopped since Christmas. When I tried to re-create the task, I got below errors:

And I also found below error message in /var/log/messages:

2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: ========== Exception Class [synoabk::exception::NotSupportACL] ==========
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: [ERROR] task.cpp:1816(24911,140290662164224) Code: [55040] What: [utility.cpp:205(24911) SYNOACLGet failed. sharePath=[/volume1/Software], synoerr=[0xD700]]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #0 (24911) /var/packages/ActiveBackup/target/webapi/../lib/libsynoabk.so.1(synoabk::exception::Exception::_setBacktrace()+0x40) [0x7f9807983800]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #1 (24911) /var/packages/ActiveBackup/target/webapi/../lib/libsynoabk.so.1(synoabk::exception::Exception::Exception<char const*, int&>(int, char const*, char const*&&, int&)+0x73) [0x7f980799e673]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #2 (24911) /var/packages/ActiveBackup/target/webapi/../lib/libsynoabk.so.1(void synoabk::exception::throwSdkError<char const (&) [12], int, int, char const*>(char const*, char const (&) [12], int&&, int&&, char const*&&)+0xb2) [0x7f98079cc8d2]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #3 (24911) /var/packages/ActiveBackup/target/webapi/../lib/libsynoabk.so.1(synoabk::set_target_share_acl(synoabk::Path const&, unsigned int)+0x139) [0x7f98079c9a79]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #4 (24911) /var/packages/ActiveBackup/target/webapi/SYNO.ActiveBackup.so(+0xfd5b0) [0x7f980539d5b0]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #5 (24911) /var/packages/ActiveBackup/target/webapi/SYNO.ActiveBackup.so(ActiveBackupHandle::TaskCreateAgentless_v1()+0x1d26) [0x7f98053a2bb6]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #6 (24911) /var/packages/ActiveBackup/target/webapi/SYNO.ActiveBackup.so(ActiveBackupHandle::Process()+0x575) [0x7f9805349415]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #7 (24911) /var/packages/ActiveBackup/target/webapi/SYNO.ActiveBackup.so(Process(SYNO::APIRequest*, SYNO::APIResponse*)+0x38) [0x7f98053d8ec8]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #8 (24911) /lib/libwebapi-DSM5.so(SYNO::APIRunner::ProcessLib(SYNO::APIRequest*, SYNO::APIResponse*)+0x1641) [0x7f98174b8f21]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #9 (24911) /lib/libwebapi-DSM5.so(SYNO::APIRunner::Process(SYNO::APIRequest*, SYNO::APIResponse*)+0x165) [0x7f98174ba145]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #10 (24911) synoscgi_SYNO.ActiveBackup.Task_1_create_agentless() [0x407c03]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #11 (24911) synoscgi_SYNO.ActiveBackup.Task_1_create_agentless() [0x407e66]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #12 (24911) /lib/libsynodaemon.so.6(synodaemon::process::ChildProc::Run()+0x5ab) [0x7f9817055a9b]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #13 (24911) /lib/libsynodaemon.so.6(synodaemon::process::ChildProc::Start()+0x24d) [0x7f981705508d]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #14 (24911) /lib/libsynodaemon.so.6(synodaemon::worker::Worker<synodaemon::process::ChildProc>::Start()+0x2e) [0x7f981705738e]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #15 (24911) /lib/libsynodaemon.so.6(synodaemon::thread::ProcessPoolMonitor::UpdateWorkerStatus(pollfd*, unsigned long)+0xcfe) [0x7f9817061a4e]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #16 (24911) /lib/libsynodaemon.so.6(synodaemon::thread::ProcessPoolMonitor::Run()+0x1f4) [0x7f9817061dc4]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #17 (24911) /lib/libsynodaemon.so.6(synodaemon::thread::Runnable::Runner(void*)+0xa) [0x7f9817062c0a]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #18 (24911) /lib/libpthread.so.0(+0x72c4) [0x7f981606f2c4]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: #19 (24911) /lib/libc.so.6(clone+0x6d) [0x7f9815dad10d]
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: (24911) [error] task.cpp:1817 TaskCreateAgentless: failed to prepare target
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: (24911) [error] synoabk::exception::Exception(HÈHכ]A\A]ÐHp좦.)
2019-02-06T13:44:31+11:00 NAS synoscgi_SYNO.ActiveBackup.Task_1_create_agentless[24911]: (24911) [error] exception: [HÈHכ]A\A]ÐHp좦.]

Tried to reinstall active backup, still the same.
After investigation, I found that this issue was caused by permission structure of my NAS share folder.
My NAS was coming with DSM 4, and after several major version upgrade, now it’s running DSM 6.2. It seems in the past DSM was using UNIX-like ACL and then from DSM 5.* it’s moved to Windows Like ACLs.
So I need to upgrade my NAS to convert share folder permission to Windows ACL:

After convert, Active backup starts working again.